I ordered these slippers specifically for the "like walking on a cloud" sole. I am battling plantar fasciitis and needed more cushion. When I got the slippers, my first thought was that they looked cute, like expected ...next thought was that the chemical smell was SO strong that it gave me a headache so I didn't put them on. I e-mailed them and all they said was "we apologize, air them out" I aired them out for a whole week and when I finally put them on, the sole felt no better than my old slippers...maybe even less cushion🤷🏽♀️
Since there is no customer service contact number, I e-mailed again, this time asking for a refund because the Slippers were of no use to me. I finally got a response stating that in there review of this, "you were sent the slippers that were described so no refund or return."
They were described as "like walking on a cloud" and they are nowhere close to that.
My advice, DO NOT BUY FROM THIS COMPANY! I gave one star ONLY because they looked cute.
T. Hall