Shipping Policy

Last Updated: August 2026

At PLUFFI, we aim to process and deliver orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends, public holidays, periods of exceptional demand, or circumstances outside our reasonable control.

Processing times may occasionally be extended during promotional periods, seasonal peaks, product launches, holidays, or other high-volume periods.

Estimated Delivery Time

PLUFFI currently ships internationally.

Most orders are estimated to arrive within approximately 4–12 business days after dispatch, depending on the destination and carrier.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Destination;
• Carrier performance;
• Local postal networks;
• Customs procedures;
• Remote-area delivery requirements;
• Weather conditions;
• Transportation disruptions;
• Peak shipping periods; or
• Other circumstances outside our reasonable control.

Tracking

Once your order has been dispatched, tracking information will normally be sent to the email address or telephone number associated with your order.

Please allow some time for tracking information to become active after shipment.

Tracking information is provided by third-party shipping carriers and may occasionally experience delays, gaps, or delayed scans while packages move between facilities or carriers.

Order Cancellation

We process orders quickly, so cancellation requests should be submitted as soon as possible after purchase.

PLUFFI will make reasonable efforts to cancel an order that has not yet entered fulfillment or shipment, but cancellation cannot be guaranteed once processing has begun.

An unsuccessful cancellation request does not automatically create a right to return the product after delivery.

In jurisdictions where PLUFFI is legally permitted to refuse change-of-mind returns, the applicable Return & Refund Policy will continue to apply after delivery.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

Address Accuracy

Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.

Please verify your:

• Full name;
• Street address;
• Apartment or unit number, where applicable;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country; and
• Contact information.

Address Changes

If you notice an address error after placing your order, please contact us as quickly as possible.

We will attempt to update the shipping information where operationally possible, but address changes cannot be guaranteed once an order has entered fulfillment or shipment.

Once the package has been transferred to the carrier, PLUFFI may no longer be able to redirect or modify the delivery address.

Incorrect or Incomplete Addresses

PLUFFI is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by the customer, to the fullest extent permitted by applicable law.

If a shipment is returned to us because of an incorrect or incomplete customer-provided address, the customer may be required to pay additional shipping charges before the order is reshipped.

An incorrect address supplied by the customer does not automatically qualify the order for a free replacement or refund.

Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipment when reasonably required by the carrier.

If a shipment is returned because it was refused, not collected, or could not be delivered after reasonable delivery attempts, additional shipping charges may apply before reshipment.

Refusing or failing to collect a shipment does not automatically create a right to a refund.

Where a refund is legally required or specifically approved, costs resulting from the refused or unclaimed shipment may be deducted where permitted by applicable law.

Multiple Shipments

Products from the same order may occasionally be shipped separately depending on stock availability, fulfillment location, or operational requirements.

You may therefore receive multiple tracking numbers and packages on different dates.

Please verify all tracking numbers before reporting an item as missing.

Delayed Shipments

A delayed tracking update does not automatically mean that a package has been lost.

If a package exceeds the expected delivery period, please contact us so we can review the tracking information and determine whether further investigation is required.

Delivery estimates are not guaranteed, and a delay alone does not automatically qualify an order for a refund.

Lost Packages

If tracking has not updated for an unusually long period or there is reasonable evidence that the package may be lost, PLUFFI may investigate with the applicable carrier or logistics provider.

A package may need to remain without movement for a reasonable period before it can be classified as lost.

If a shipment is confirmed or reasonably determined to be lost in transit, PLUFFI will determine an appropriate resolution.

Where appropriate, replacement or reshipment will be prioritized in order to complete delivery of the customer's purchase.

A refund will not automatically be issued solely because tracking has been delayed.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check your mailbox;
• Check around your property;
• Check any safe delivery locations;
• Ask household members;
• Check with neighbors;
• Check with building reception, concierge, or mailroom where applicable; and
• Contact the local delivery carrier.

Carriers may occasionally mark a shipment as delivered shortly before physical delivery is completed.

If the shipment remains missing after these checks, please contact PLUFFI so that the delivery information can be reviewed.

A carrier delivery scan does not automatically require PLUFFI to issue a refund or replacement, particularly where the available evidence confirms delivery to the correct address.

Each case will be reviewed according to the available tracking information, circumstances, and applicable mandatory law.

Stolen Packages

Where tracking and carrier information reasonably confirm that a package was correctly delivered to the address provided by the customer, PLUFFI is not automatically responsible for loss or theft occurring after delivery, to the fullest extent permitted by applicable law.

Damaged Shipments

If your order arrives materially damaged, please contact us promptly.

We may request:

• Your order number;
• Photographs of the external packaging;
• Photographs of the product;
• Photographs of the shipping label; and
• A description of the damage.

Please retain the packaging and product until your claim has been reviewed.

If damage is verified, replacement or another appropriate remedy will be provided in accordance with the circumstances and applicable law.

Customs, Duties & Import Charges

International shipments may be subject to customs procedures, duties, VAT, import taxes, or other charges imposed by local authorities.

Where these charges are collected by PLUFFI at checkout, this will be reflected in the order.

Where they are not collected at checkout, the recipient may be responsible for payment directly to the carrier or local authorities.

PLUFFI does not control customs inspections or processing times.

If a shipment is refused because the customer declines to pay applicable import charges and the package is returned, costs associated with shipping, return, customs, or handling may be deducted from any refund where permitted by applicable law.

Shipping Errors by PLUFFI

If PLUFFI sends the wrong product, size, or color, please contact our customer support team with photographs and your order information.

Once verified, PLUFFI will normally prioritize sending the correct replacement product.

Return Shipping

Shipping and return matters are also governed by our Return & Refund Policy.

Where a return is authorized or legally required, the return address is:

DCMP
411 AVENUE DU PRADO
BAT 10
13008 MARSEILLE
FRANCE

Customers should not send products to this address without first verifying their return eligibility or exercising a valid mandatory legal right.

For eligible change-of-mind or statutory withdrawal returns, return shipping costs are the responsibility of the customer where permitted by applicable law.

The customer should use a tracked shipping service and retain proof of shipment.

Limitation of Liability

To the fullest extent permitted by applicable law, PLUFFI will not be responsible for indirect, incidental, special, or consequential losses resulting from shipping delays or delivery issues caused by circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any mandatory consumer rights or remedies that cannot legally be excluded or restricted.

Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact:

PLUFFI
Email: contact@pluffisupport.com